COVID-19 Operational Plan

Book an Appointment

Operational Plan for Transition to Green within our Centers

With the understanding that COVID-19 is not going to disappear any time soon, preventing the spread of this virus still remains part of Team’s agenda at Rehab1. We recognize that core protective measures and a strategic plan remain important tools to limit the spread of COVID-19 and other respiratory illnesses that may affect those in our community, on our Team, and our clients. This is particularly important for those that may not have yet been vaccinated or those with vulnerable immune systems.

The following operation plan outlines how our daily operations and the other protective measures will be modified and/or maintained to promote health and well-being long-term.

We strongly feel that, by incorporating the knowledge learned through over the past 18 months, we can do our part as a responsible business to help protect against respiratory illnesses and continue to inspire wellness in our community!

For our Clients

  • • For the first 2 weeks of the Green Recovery Phase (July 30-August 15), we will require that clients and Team members continue to wear masks in the hallways, and reception area.
  • • For the first 2 weeks of the Green Recovery Phase (July 30-August 15), our clinicians will continue to wear protective masks during their treatment sessions with their clients, unless it is stated that both the therapist and client are both comfortable with no face coverings.
  • • For the first 2 weeks of the Green Recovery Phase (July 30-August 15), we ask that our clients continue to wear protective masks during their treatment sessions with their therapist unless it is stated that both the therapist and client are both comfortable with no face coverings.
  • • For the first 4 weeks of the Green Recovery Phase (July 30-August 31), we will be sending an email in the morning on the day of your scheduled appointments. This email was previously the emailed version of the COVID-Screening questionnaire. This email will now be our “Mask-comfort” email so that we can better know your comfort with mask and non-mask wearing.
  • • Only in the event that both you and your therapist agree that you are comfortable not wearing a mask will you both be able to not wear a mask during your treatment session. This ensures that both the clinician and the client’s comfort levels with the transition to going mask-less is respected.
  • • Please enter the building at the exact time for your appointment to avoid having people in our waiting room
  • • Please be sure to wash/sanitize your hands when you arrive at the clinic and after your appointment
  • • Please consider storing your credit card information with the reception so that we can make the billing process easier. Please consider accepting email receipts to make the billing process easier and less instances of contact
  • • Please respect social distancing of 2meters with others in the clinic other than your therapist

Health Measures: Face Coverings and Physical Distancing

As of July 30th, at 11:59pm, our province moves into the Green Recovery Phase, at which time the Mandatory order will end, and restrictions imposed therein will cease and masking will no longer be required.

At Rehab1, we understand that some people will feel eager and excited to resume the prepandemic lifestyle without masks and distancing, while others will feel stress, anxiety, and worry with this transition. We want to foster a non-discriminatory atmosphere for our clients and Team members so that everyone feels comfortable and welcome to wear a mask and keep their distance.

With this in mind, our health measures will be as follows:

  • • For the first 2 weeks of the Green Recovery Phase (July 30-August 15), we will require that clients and Team members continue to wear masks in the hallways, and reception area.
  • • For the first 2 weeks of the Green Recovery Phase (July 30-August 15), our clinicians will continue to wear protective masks during their treatment sessions with their clients, unless it is stated that both the therapist and client are both comfortable with no face coverings.
  • • For the first 2 weeks of the Green Recovery Phase (July 30-August 15), we ask that our clients continue to wear protective masks during their treatment sessions with their therapist unless it is stated that both the therapist and client are both comfortable with no face coverings.
  • • For the first 4 weeks of the Green Recovery Phase (July 30-August 31), we ask that our clients and Team members continue to do their best to maintain a distance of 2 meters apart. Physical distancing between clients and their therapists will be modified due to the nature of our treatments. The Team members (health professionals and admin) will be maintain a distance of 2 meters apart from each other to the best of their ability.
  • Guests: Our patients will be allowed to bring guests with them should they want to be accompanied into the treatment with them. We simply ask that all guests to our clinics adhere to the measures we have in place.
  • Seating: For the first 4 weeks of the Green Recovery Phase (July 30-August 31), our clinics will continue to have modified seating in the waiting rooms to ensure a distance of 2 meters between seated guests.
  • Markings and Hallway mirrors: Our clinic will have clear markings for physical distancing in the reception area if clients arrive early. We have installed elevated mirrors to allow for viewing possible oncoming hallway traffic around blind corners.
  • Arrival times: For the first 4 weeks of the Green Recovery Phase (July 30-August 31), we request that all clients enters our clinic at the exact time for their appointment, and it is asked that their therapist be on time to greet them as they enter the clinic.
  • Contactless payment: Our clinic will continue to actively promote contactless payment options as well as promote email receipts
  • Booking: Our clinic will have physiotherapists and massage therapist rebook clients in the treatment room to decrease exposure with the receptionist and others who may be in the waiting room. Online Booking will be strongly encouraged.
  • Log Book/Screening: We will no longer require our Team and our clients to log the time they enter the clinic each day. We will also be ceasing the Covid questionaire for our Team and our clients

Health Measures: Face Coverings and Physical Distancing

The Team at Rehab1 is committed to continuing our protecting health measures in controlling the spread of viruses and other microorganisms.

With this in mind, our health measures will be as follows:
  • • Our Team will continue with regular cleaning and disinfecting of all high touch surfaces, such as door knobs, handrails, equipment, etc
  • • Our Team ensure a scheduled clinic-wide cleaning and disinfecting 2x/day
  • • Our Team will continue with regular cleaning and disinfecting of all treatment items (i.e. chair, table, plinth, instruments, exercise equipment etc.) that the client encountered during their visit using a surface disinfectant before and after each consultation.
  • • Our clinic will change all washable linens before and after each consultation/ treatment session
  • • For the first 4 weeks of the Green Recovery Phase (July 30-August 31), we will be leaving our plexiglass barriers at the front desk.

Health Measures: Hand and Respiratory Hygiene

The Team at Rehab1 is committed to continuing our protecting health measures in controlling the spread of viruses and other microorganisms.

With this in mind, our health measures will be as follows:

  • • Hand sanitizer will be provider throughout the clinics for the clients and Team Members to access for Hand Hygiene.
  • • Proper hand hygiene / hand washing signs will be posted in all client and staff washrooms, as well as the reception area.
  • • We kindly ask that if our clients or Team members are not feeling well or seeing signs of respiratory sickness, to please remain at home until the signs & symptoms have ceased

PRINTED RESOURCES

THE FOLLOWING WILL BE POSTED THROUGHOUT THE CLINIC(6)

https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/Self-Monitor.pdf

https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/Self-Isolate.pdf

https://www.canada.ca/content/dam/phac-aspc/documents/services/publications/diseases-conditions/coronavirus/covid-19-handwashing/covid-19-handwashing-eng.pdf

https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/SanitizerDesinfectant.pdf

https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/en/CDC/PosterBW.pdf

https://www.canada.ca/content/dam/phac-aspc/images/services/publications/diseases-conditions/physical-distancing/physical-distancing-en.pdf


Coverage Options

All of our services/programs and products that we carry are
either covered or payable by a number of options.

More Information

Read what our our highly trained and specialized team are saying, follow our blog

Our Accolades

Best Physical therapists in Moncton
Best Physical therapists in Saint John
Best Physical therapists in Moncton
Best Physical therapists in Moncton
ex

Switch locations